Meanie

We have this miserable (and, actually, you can use either definitation of that word - she, herself, is miserable, and she's a misery to others) old woman who lives here. She plops herself in a chair directly opposite the concierge and closely watches and comments on anything that happens in the lobby. She has an absolute fit if they try to move her or the chair. She's just mean and nasty - she yells out cruel observations to passerbys, she calls people ugly names (.............not that she hurt my feelings, mind you). She makes absurd demands on the concierge. As a self-defense measure, all the residents have learned not to speak to her or even look at her. I walked into the "library" today, and there were about four people reading the paper, and all 4 of their chairs would normally have been facing hers, and they had all 4 turned around completely backward, so that they were facing, not the same direction, but away from her. The thing is, though, if one happens to be in the shadows watching from afar, she's really quite sad. She's probably been mean all her life and brought this all on herself, so I'm certainly not excusing her, but she really is sad. Here is the dialogue that went on today:
Her: what day is it?
Concierge: Tuesday.
Her: My family comes every Tuesday.
Con: No they don't. They come Sundays.
Her: what day is it?
Con: Today is Tuesday.
Her: Call my daughter right now. Tell her that her mother wants to talk to her.
Con: (picks up phone and dials. Carries on muted conversation. Woman occasionally yells, "Tell her her MOTHER wants to talk to her." Con hangs up phone.) She says she'll see you Sunday.
Her: What day is today?
Con: Tuesday.
Her: My daughter is coming today.
etc., etc.